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Advice and Training Supervisors x3

Citizens Advice Cornwall

Hours: 37 hours per week (full time Monday – Friday)
Salary: FTE £26,500 - £32,000 (Band D) per annum, pro rata for part-time work.
Location: Based at one of Citizens Advice Cornwall’s hub offices, either in Camborne, Truro or Liskeard

Citizens Advice Cornwall is looking for 3 full time Advice and Training Supervisors to work from each of our hub offices in Camborne, Truro and Liskeard to support our paid and volunteer advisers in their role giving advice. This is a great opportunity to work with dedicated and well-trained teams delivering advice and guidance to those in our community who need help.

The role is key to providing a smooth and efficient service available throughout the county via phone, webchat, email, video appointment and face to face.

We offer:

  • Permanent contract
  • An opportunity to work for a well-respected local charity.
  • Being part of a team focused on client needs
  • Access to mental health and wellbeing support
  • 25 days Annual Leave, plus 8 Bank Holidays (pro rata for part-time working)
  • Additional time-off over the organisation’s Christmas Closure period (determined each year by the Trustee Board)
  • Opportunity to accumulate additional holiday for length of service
  • Access to Enhanced Sick Pay, subject to contract terms.
  • Continuous Professional Development
  • Access to an Employee Assistance Programme to support physical and mental health & wellbeing
  • Access to contributory pension scheme

To apply for this role, please complete our application process through Breathe; you can view the full job pack via the link and access the CA Cornwall application form which needs to be downloaded, completed and then attached to the Breathe application system.

Please note we do not accept CV’s for this position

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