Kernow Community Gateway

Kernow Community Gateway is a helpline available for everyone and provides access to a wide range of professional voluntary sector support and services.

In response to increasing living costs and pressures across the health and care system in Cornwall and the Isles of Scilly, a unique partnership of more than 50 voluntary organisations has been working with NHS Cornwall and the Isles of Scilly Integrated Care Board to offer ongoing support to communities across the Duchy.

Providing a ‘gateway to independence’, The Gateway staff talk to people to identify their needs and put appropriate packages of support in place. The Gateway is a simple point of access and aims to create personalised plans that prevent hospital admissions, reduce social isolation, and improve wellbeing. It will also connect people to mental health support, community activities and wider winter support including hot food and warm spaces.

People can access the Gateway via a dedicated telephone line: 01872 266383, and email address: [email protected] to speak to trained staff and find local support that’s right for them. In addition, staff members in the community will be available to offer one to one and group support.

The Gateway is open 8am to 8pm, seven days a week, 365 days a year – including Christmas day.

As well as offering a lifeline for members of the community, the Gateway will also offer access to voluntary sector support for people arranging support on behalf of others such as GPs, other healthcare professionals and community groups.