Volunteer Coordinator

Based in Hayle, The Cinnamon Trust is looking for a new team player to join this high performing team who deal with all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets.

Main purpose of job

To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of elderly and/or terminally ill people and their pets (i.e. petitioner needs). To identify individuals outside our charitable remit and refer to other organisations that can offer assistance and always seek advice in the case of doubt.

Where help is required, to raise a computerised record to log the case, task volunteers nationwide by telephone and email to offer assistance to elderly petitioners with the pet care and reassurance needed in order to honour our mission statement of “Peace of mind for owners, love care and safety for their pets”. Liaise with both petitioner and volunteer throughout to ensure the delivery of our service. This post will require a good overall understanding of the needs of elderly people and their pets.

An essential occupational requirement of this role is to participate with on-call midweek evenings and weekends (this will be one full week in five). Together with other members of the on-call team you will participate with on-call on a rota basis to help ensure and maintain our emergency telephone line during these times.