Head of Debt

Citizens Advice Cornwall is a registered charity and offers free, independent, confidential and impartial advice to everyone, covering areas such as benefits, debt, employment, housing, consumer issues and discrimination.

We have a vacancy for a Head of Debt

As part of our Management Team, this newly created post will oversee and develop our Debt Advice provision across the organisation. This includes our Money and Pension Service Debt Advice Project (MaPSDAP) and People in Mind (debt and mental health) project as well as our volunteer debt advisers and administrators within our Core Service. The role will be key in coordinating a consistent, high-quality service for our clients, feeding into organisational strategy and development of new debt-related projects/services.

The role includes:

Line Management: Directly managing project employees and volunteers, ensuring each has the appropriate level of pastoral care and performance development support.

Managing Standards: Providing our clients with the highest quality of debt advice by ensuring consistency of service provision and compliance with MaPS Standards and FCA regulation (including the Consumer Duty) across all operations.

Technical Supervision: Providing immediate technical support for advisers across the service on debt-related matters, conducting case-note checking and Independent File Reviews (IFRs) to ensure quality of debt advice and that areas for adviser development are identified and supported.

Project Management: Providing support to ensure that the individual projects are fully resourced and are meeting their key performance indicators as advised by funders, as well as reporting to and meeting with funders/project partners at regular intervals.
Service Development: Working with the Head of Operations to develop organisational capability and capacity through the implementation of new projects and maximising the number of volunteer debt advisers.

We offer

•  Permanent
•  Your work base will be at one of our offices with requirements to travel to meetings or other offices/locations. Some of the work can be home based.
• An opportunity to work for a well-respected local charity
• Being part of a team focused on client needs
• Access to mental health and wellbeing support
• 25 days Annual Leave, plus 8 Bank Holidays
• Additional time-off over the organisation’s Christmas Closure period (determined each year by the Trustee Board)
• Opportunity to accumulate additional holiday for length of service
• Access to Enhanced Sick Pay, subject to contract terms.
•  Continuous Professional Development
• Access to an Employee Assistance Programme to support physical and mental health & wellbeing
• Access to contributory pension scheme

Our aim is to recruit the person who is most suited to the role and welcome applications from people of all backgrounds. If you are motivated to help others and have the skills above then, we would love to hear from you.