Debt & Money Advice Caseworker

Citizens Advice Cornwall is a registered charity and offers free, independent, confidential and impartial advice to everyone, covering areas such as benefits, debt, employment, housing, consumer issues and discrimination.

We have a vacancy for a Debt & Money Advice Caseworker

Citizens Advice Cornwall are looking for new Caseworkers to join our Money and Debt Advice team. As part of this team, you will provide specialist advice and casework to a range of clients across our debt projects. This role will include engaging with clients who are potentially vulnerable and sometimes working alongside externally provided Support Workers.

If you are new to debt advice, or have limited experience in this area, then we will consider a ‘Trainee’ role, for the right candidate.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills and used to working in a busy environment. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiations and reporting. You will have experience of giving debt advice across multi-channels including face to face, telephone and email.

We offer

• 37 hours a week (full-time)
• Salary: FTE £24,000 – £29,000 (Band C) per annum (dependent on experience and qualifications)
• Permanent
• Your work base will be at one of our offices with requirements to travel to meetings or other offices/locations. Some of the work can be home based.
• An opportunity to work for a well-respected local charity
• Being part of a team focused on client needs
• Access to mental health and wellbeing support
• 25 days Annual Leave, plus 8 Bank Holidays (pro rata for part-time working)
• Additional time-off over the organisation’s Christmas Closure period (determined each year by the Trustee Board)
• Opportunity to accumulate additional holiday for length of service
• Access to Enhanced Sick Pay, subject to contract terms.
• Continuous Professional Development
• Access to an Employee Assistance Programme to support physical and mental health & wellbeing
• Access to contributory pension scheme

Our aim is to recruit the person who is most suited to the role and welcome applications from people of all backgrounds. If you are motivated to help others and have the skills above then, we would love to hear from you.