NOCN Level 3 Information Advice & Guidance

This three day course, delivered either in the classroom or online, is designed to develop an understanding of the roles of workers within information, advice or guidance, and the skills and knowledge needed to offer these services to others. This qualification aims to provide learners with the skills and underpinning knowledge required by employers in a broad range of contexts where information, advice or guidance is provided.

The course will enable learners to:

• Understand the relationship between information, advice or guidance
• Explain the IAG role and how to agree the use of the service with clients
• Understand the importance of confidentiality, data protection and impartiality
• Understand the importance of effective communication skills in the delivery of IAG
• Understand how to explore a range of options with the client to meet their requirements
• Agree an appropriate course of action with the client
• Identify personal development needs
• Understand equality and diversity in relation to information, advice or guidance
• Understand organisational policy on record keeping, data protection and confidentiality

This qualification aims to provide learners with the skills and underpinning knowledge required by employers in a broad range of contexts where information, advice or guidance is provided.

This qualification is appropriate for learners who have responsibility for information, advice or guidance as part of their core work and for those who may be involved in general signposting within the sector. Within Further Education, this qualification may be offered to staff who are involved in supporting young people with careers and personal choices such as teachers, lecturers, classroom / teaching support staff and learning mentors.

It is also appropriate qualifications for those who may be giving advice in the Voluntary Sector, health workers and anyone in the advice giving sector who would benefit from a programme of study which reinforces good practice, provides underpinning knowledge and give formal recognition for learning and skills developed through experience.